Data Solutions Specialist

Avery Dennison   •  

New York, NY

Industry: Transportation

  •  

Less than 5 years

Posted 102 days ago

This job is no longer available.

Your Responsibilities

  • Function as a primary and direct point of contact for retailers and brand owners to provide critical business/technical analysis for development needs related to variable data products and online ordering solutions

  • Provide guidance to customers and internal teams on optimal solution for both parties

  • Investigate and resolve customer and production issues through use of systems or communication with production sites and various support teams

  • Prepare project plan to coordinate the activities with the customer as well as Avery Dennison internal teams to establish data transfer and/or successfully deploy online ordering solutions. Identify and manage to the project milestones and ensure dates and quality are met for new programs/changes to program ordering solutions

  • Prepare Statement of Work hosting functional and data requirements for program design, schedule, and implementation

  • Lead calls with IT, Sales, Development & Ops teams to ensure all requirements are understood and fulfilled

  • Ensure variable data programs and amendments are implemented on time across global locations

  • Ensure functional and data requirements needs are met by preparing a test plan and performing end to end testing which may include final User Acceptance Test (UAT) with customer

  • Provide direction to Customers and to Sales concerning variable data product lines and backend systems supporting operations and ordering solutions that optimize customer’s global trim supply chain; attend customer meetings to discuss and present solutions

  • Complete Program Change Request form (PRCR) for minor program changes for submission to the development team

  • Build and maintain data structure and production information into front end system and customer ordering page in the online ordering solution.

  • Collaborate with Commercial and internal product development teams to ensure artwork and variable data requirements are fully captured

  • Collaborate with Operations teams and provide training to enable effective roll out and ongoing troubleshooting to resolve issues

  • May provide coaching and support to other team members

  • Support or take the lead on strategic, high growth, complex or new accounts

Qualifications

  • Strong interest in information technology solutions and data analysis.

  • Basic understanding of IT programming would be beneficial, as this role works with IT Programmers.

  • Proven ability to establish and maintain strong customer relationships

  • Commercial acumen and strategic thinking

  • Able to provide coaching and provide training/guidance to others in the team

  • Demonstrated ability to be highly organized while managing multiple projects to completion against tight deadlines

  • Excellent problem solving and analytical skills, investigative mindset and a keenness to resolve and find the cause of problems

  • Highly effective oral and written communication and presentation skills with both internal and external customers

  • 3+ years of experience in data analysis, system integration or B2B customer service preferred

  • Knowledge of the retail, apparel or label industries an advantage

  • High level of PC skills, which may include but not limited to: G Suite by Google, Word, Excel, Access, ERP (Oracle preferred), product/customer databases

  • Self motivated with ability to work independently under own initiative, take ownership and drive for solutions

  • Bachelor’s degree or equivalent knowledge gained through training and experience

  • Fluent in English

  • Willingness to be flexible towards working hours and occasional off-site travel