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Data Science Customer Engineer in Ottawa, ON

H2O.ai

Ottawa, ON K1A 0A5
4w ago
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specialty:

Data Science & Machine Learning

experience:

Not Specified

Job Description

Job Summary

H2O.ai is looking for a Customer Solutions Engineer in the Ottawa, Ontario region to provide enterprise level technical support to our customers. This technician will provide support via phone, web, email, chat and other channels as required. A background in engineering tech support is required. We are looking for mindset over skill set. Fast learners, not experts. A strong sense of customer empathy.

Responsibilities

  • Help clients identify and resolve problems, provide guidance and help those customers achieve their desired result.
  • Build strong relationships with both customers and product engineering to help make every customer experience positive.
  • Prioritize tasks and accurately document the nature of the reported problem.
  • Understand, troubleshoot, analyze and resolve software issues reported to Customer Support by customers.
  • Onboard new customers and provide training on the produ
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Valid through: 2020-3-18

About H2O.ai

Total Jobs:
20
Average Pay:
$110,833
Total value of jobs:
$2,660,000
% Masters:
45%
* Ladders Estimates