Data Center Operations Engineer

TeleTech   •  

Englewood, CO

Not Specified years

Posted 179 days ago

This job is no longer available.

Job Description

Responsibilities include :

    • Work with a dedicated team of Data Center Engineers to support a global data center footprint.
    • Take part in team efforts for migration and consolidation projects.
    • Deploy, setup and maintain enterprise grade hardware from various manufacturers
    • Create and maintain data center documentation; including Cage elevations, rack elevations, physical inventory & cable plants.
    • Perform capacity analysis and planning for Rack Space, Power Distribution and Network Port density.
    • Perform afterhours RFC Implementations
    • Assist with Contact Center site deployments of MDF/IDF build outs.
    • Handle troubleshooting efforts 
    • Install (and remove) racks, shelving, power strips, rails, cable management within data center and labs.
    • Participate in all aspects of Data Center Security (i.e. documentation, implementation, etc.) protocols as dictated by Ttec's operating standards.
    • Handle installation of Data Center compliant cabling and equipment in accordance with industry and company standards and regulations (Cat5e, Cat6, fiber, power, TIA-942).
    • Manage equipment installations and decommissioning projects as needed.
    • Maintain all aspects of Data Center operating documents as it pertains to TeleTech's standard operating procedures.
    • Handle all aspects of coordinating with management, network/voice engineers and vendors to troubleshoot technical issues that arise.
    • Monitor and escalate any HVAC or power systems abnormalities
    • 24 x 7 On Call Support on a rotational basis’


Basic Qualifications :

    • Associates degree in Engineering or related field and/or equivalent work experience
    • Must have hardware troubleshooting skills on server, network & Telco platforms.
    • Must be comfortable working in a Data Center environments including Co-Location and TeleTech owned/leased buildings
    • Advanced understanding of Data Center Best Practice efforts
    • Strong knowledge of MS Visio and Excel
    • Basic understanding of DCIM tools
    • Must have an understanding of server technology and network connectivity requirements.
    • Basic understanding of networking, TCP/IP, VLAN’s, cable topologies
    • Basic understanding of Telco circuitry including DS3, T1, PRI, POTS, Ethernet, MPLS
    • Must have an understanding data center cabling standards, including structured cabling with Fiber and Copper.
    • Basic knowledge of Windows and/or Linux operating systems
    • Basic working knowledge of electrical systems and general electrical theory, including UPS systems and PDU’s
    • Ability to work independently and manage multiple project and priorities
    • Flexibility to work different shifts including nights, weekends and holidays
    • Ability to lift 60-75lbs
    • Excellent written and communication skills


 Preferred Qualifications :

  • Microsoft and/or Cisco certification is a plus
  • CDCTP / CDCDP certification is a plus
  • 2 or more years of experience in related field, or equivalent education.