Position Title: Data Analyst
Position Number: 277124
Location: Westwood, NJ
Desired Skill Set:
Avaya, CRM, Microsoft Access, Microsoft Excel, Microsoft PowerPoint, Siebel, SQL, VISIO
Woodcliff Lake - 07675
Premium automobile manufacturer is seeking an Customer Relations Systems Analyst to join their Customer Relations and Services team.
What You?ll Be Doing at our Corporate Headquarters:
? Using advance Excel skills, generate time sensitive, multi-system reports.
? Mine and extract data from various systems to prepare weekly, monthly, quarterly and ad-hocreports in an organized and efficient timeframe.
? Prepare Monthly Reports, Presentations, Data Analysis with Data from our CRM Systems - Customer Central (Siebel), Cognos and Call Center Telecom Data plus various other data sources.
? Act as a liaison with the help desk and department with regards to unresolved system issues.
? Proactively identify ways to enhance and improve systems and CR processes.
? Assist in the resolution of various system issues related to Siebel, Avaya phone system (including Avaya Onex remote software).
? Manage and maintain Customer Relations Infonet Page:
o Represent CR at quarterly BMW Group Company Infonet Delegate Meetings.
o Update CR Department Pages with new content, staffing changes, links to various external sources.
o Department Organization chart in Visio and CR Department Directory''s.
? Act as administrator for CR Department DIVA drive (Shared department server - folder and file permission management and maintenance).
? Assist with daily tasks and projects.
Competencies Valued ? You Have:
? Core MS Office and data analysis and formula creation skills are also essential.
? Have experience with creating reports with a reporting tool (Excel, PowerPoint, MS Access, Etc.)
? Knowledge of standard Formatting, Mathematic and String formulas frequently used for reporting.
? Know how to construct basic reports
o Charts: Line, bar, pie
o How to group and summarize data with the report definition
o How to display data for different time ranges.
? Basic database understanding, table structures, columns, indexes, referential integrity etc.
?MS Office Suite proficiency.
? Courteous telephone/active listening skills.
? Strong written communication skills.
? Organizational skills and the ability to prioritize.
? The ability to work efficiently in a fast-paced environment.
? Thorough and accurate work habits; you pay attention to the details.
The ideal person for this position would be:
? A team player who can help resolve system or user interaction issues.
? A calm and level headed individual with the ability to work under diligently under pressure.
? A continual learner with the desire to advance their skillset and exceed company expectations.
Experience and Education:
?Bachelor''s degree or equivalent work experience.
? 2-3 years data analystexperience.
? Excellent Excel skills.
? Strong Analytic skills.
? Knowledge of Microsoft Access a plus.
?MS Office skills
? Highly organized.
? Cognos familiarity.
? Familiarity with Web design.
? Independent and capable of multi-tasking and effective time management.
? Visio Flowcharting
? Some basic knowledge of Structured Query Language (SQL) a plus.
What''s in it For You:
? Becoming part of a motivating, friendly team environment!
? Comprehensive training, including sharpening of leadership and interpersonal skills.
? Opportunities to learn many facets of the automotive business from the manufacturer/distributor/dealer perspective.
? Access to online and instructor-led educational courses.
? Option to work from home at least 1 day/month.
? Team building events ? the emphasis is on fun and collaboration!
? The opportunity to purchase/lease a vehicle at a discount (after 6 months of service).
? On-site cafeteria.
? Business casual dress code.
? On-site fitness classes.
s needed to perform analysis
? Collect, collate and analyze results of surveys and interviews
? Prepare, author, review and/or organize team documentation
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, arrest and conviction records, or any other characteristic protected by law. Positions located in San Francisco, California will be administered in accordance with the Fair Chance Ordinance.