Data Analyst

TeleSign   •  

Belgrade, MT

Industry: IT Consulting/Services


Not Specified years

Posted 429 days ago

This job is no longer available.

ssential Functions

  • Monitor TeleSign’s service quality, focusing on SMS delivery, Voice call delivery and Data quality.
  • Examine traffic patterns in TeleSign’s log files, databases, and cubes, looking for issues and changes in quality.
  • Deep dive into customer provided data to discover any potential deliver-ability issues.
  • Work closely with internal routing team, assist in modifying routes for best case delivery.
  • Help in defining and developing tools, reports, and alerts that TeleSign can build to better monitor quality.
  • Provide customer support and research for delivery escalations.
  • Research global prefixes to enhance TeleSign products.

Essential Requirements

  • University degree in Computer Science, Electrical/Software Engineering, Mathematics or equivalent.
  • Fluent in English, verbal and written.
  • Experience building and running SQL queries against large databases.
  • Experience working with data cubes via Excel and pivot tables.
  • Prior data analystexperience.
  • Telco or SMS industry experience is a plus.
  • Statistical/mathematics background is a plus.
  • Experience in using Tableau or similar tools is a plus.
  • Experience in machine learning systems, expert systems and automated systems is a plus.
  • Ability to make decisions based on both quantitative and ambiguous qualitative input.
  • Excellent analytical, troubleshooting and problem solving skills.
  • Strong attention to detail.
  • Innovative and proactive approach.
  • Strong organizational and time management skills.

We are offering

  • Development opportunities.
  • Challenging but also very friendly and fun working environment.
  • Good compensation package - Competitive € salary plus attractive benefits.
  • And much, much more…