Data Analyst

Confidential Company  •  Saint Louis, MO

Less than 5 years experience  •  IT Consulting/Services

$80K
Posted on 12/12/17 by Gagan Kapoor
Confidential Company
Saint Louis, MO
Less than 5 years experience
IT Consulting/Services
$80K
Posted on 12/12/17 Gagan Kapoor

Position Title: Data Analyst

Position Number: 270359

Location: Creve Coeur, MO

Desired Skill Set:

Macros, MySQL, Remedy, SQL Queries, SQL Server, Tableau, UNIX

Position Description:

Location: Creve Coeur, MO 63141

Duration: 12months

Data Analyst 

Responsibilities: 

• Proactively review and analyze ITSM-related ticket data and KPI’s, identify trends and potential improvement opportunities 

• Present analysis findings and potential improvement opportunities to Service Delivery Managers, Process Owners and/or leadership to validate findings and gain concurrence on improvement opportunities to be pursued 

• Provide oversight to ensure that improvement opportunities to be pursued are managed via the existing processes 

• Research and coordinate updates of SLA metric methodology/algorithms for the organizations and develop dashboards, visualizations and ad hoc reporting for each tower as needed 

• Provide backup support to Performance Management metrics/reporting team on enterprise-level dashboards/reporting 

• Establish a Capacity Management Program for infrastructure and services in a multi-supplier environment to ensure the capacity of IT services and infrastructure is able to deliver agreed upon service level targets in a cost effective and timely manner 

• Coordinate collection of capacity-related data from managed service providers and develop visualizations and reporting to illuminate trends, gaps and improvement opportunities 

Skills Required: 

• Bachelor's Degree in Computer Science or Information Systems, Statistics, Mathematics or related field 

• Detail-oriented with strong written and verbal communication skills 

• Strong analytical and problem solving skills 

• Creative, innovative and self-motivated individual who enjoys working in a collaborative team environment 

• Ability to communicate complex analytics results and insights to audiences of varying technical abilities in simple terms 

• Knowledge of and experience in ITIL, especially in the Service Desk function, and Incident Management and Service Request Fulfillment processes 

• Experience implementing a Capacity Management program and/or practices in an IT organization 

• Proficiency using Microsoft Office products (e.g. Excel, Access, Visio, Power Point, etc.) 

• Proficiency using and writing Excel functions and formulas, and pivot tables 

• 3-5 years of experience writing SQL queries 

• Experience developing visualizations in one or more analytics tools (e.g. Spotfire, Tableau, Qlikview, Power BI, etc.) 

• Experienceworking with one or more databases (SQL Server, Oracle, Postgres, MySQL, etc.) 

• Experience with writing simple Windows or Unix batch files 

• Basic proficiency with one or more programming languages, embedded macros, or scripting 

Skills Desired: 

• BMC Remedy ITSM Tool Suite 

• Experience in service or process improvement 

• Six Sigma Green or Black Belt 

• Basic project management skills 

 

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, arrest and conviction records, or any other characteristic protected by law. Positions located in San Francisco, California will be administered in accordance with the Fair Chance Ordinance.

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