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D365 F&O Senior Operations Support Consultant in Oak Brook, IL



$80K - $100K*


IT Consulting


Less than 5 years

Job Description

Job Summary

Crowe's expertise in implementing and supporting Microsoft Dynamics in the Steel Industry is second to none and with an increasing number customers going live.

The Support job is to oversee and ensure timely delivery of quality functional and technical support services to the end users by our support team, in concert with our client's internal Helpdesk team. This requires knowledge of the Microsoft Dynamics 365 software and effective personnel management skills.

We are utilizing state of the art ITSM (Service Now, Azure DevOps) technology to log and manage all support requests and incidents. We expect you to coordinate the support cases across all levels (L1-L3) and ensure that agreed service levels are achieved. You will be responsible that the staff meets and exceeds expectations in regards to requirements, performance, meeting defined metrics/benchmarks, and that standards and processes are followed to provide effective custo

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Valid through: 2020-4-9

About Crowe

Crowe Horwath LLP is one of the largest public accounting, consulting, and technology firms in the U.S. Crowe is an independent member of Crowe Horwath International. Crowe was founded in 1942 in South Bend, Indiana, by Fred P. Crowe, Sr., and Cletus (Clete) F. Chizek. Fred previously worked in public accounting for many years and served as the St. Joseph County auditor for eight years. Clete was head of the accounting department at the University of Notre Dame and worked part-time in public accounting. Audit, Tax, Advisory, Risk, and Performance.
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