$80K - $100K*
Crowe's expertise in implementing and supporting Microsoft Dynamics in the Steel Industry is second to none and with an increasing number customers going live.
The Support job is to oversee and ensure timely delivery of quality functional and technical support services to the end users by our support team, in concert with our client's internal Helpdesk team. This requires knowledge of the Microsoft Dynamics 365 software and effective personnel management skills.
We are utilizing state of the art ITSM (Service Now, Azure DevOps) technology to log and manage all support requests and incidents. We expect you to coordinate the support cases across all levels (L1-L3) and ensure that agreed service levels are achieved. You will be responsible that the staff meets and exceeds expectations in regards to requirements, performance, meeting defined metrics/benchmarks, and that standards and processes are followed to provide effective custo
Valid through: 2020-4-9
$80K - $100K
29 days ago
$250K - $350K
2 days ago