D365 CRM Technical Architect at Avanade Inc. in Los Angeles, CA

CRM is at the heart of everything you do. Whether you’re working with your development team or collaborating with your clients, your energy, knowledge and organizational skills inspire and develop the people around you.

About the job:

As Technical Architect / Manager of CRM Solution Development, you play a meaningful role in developing effective systems to help your clients track their customer engagement, sales, service, marketing and retention. You’re as comfortable working with your team as you are crafting technical solutions and measuring the effectiveness of a project.

In this role, you will:

Enable the design of conceptual architecture and technical solutions

Use key performance indicators (important metrics) to measure and test the quality of projects

Encourage and support your team in defining technical, operational and user requirements

Oversee the timely and effective resolution of client issues

Collaborate with multi-functional teams to ensure consistent, positive client interaction, including managing offshore teams

Support sales activities

Travel as needed

Your skills:

You’re likely to have at least five years of CRM experience and a bachelor’s degree in a field such as information technology, business technology or engineering.

Your skills and experience include:

Excellent client management skills

Experience leading large complex technology projects

A background in managing global CRM teams and working with offshore teams

Perfection in communicating and presenting complex information to technical and non-technical partners

Working independently with minimal supervision

Understanding common industry-standard business practices supported by CRM

Extensive experience with CRM or other business management software, especially Microsoft Dynamics

Experience with Software-as-a-Service (SaaS) environments, Microsoft SQL Server, HTML, Microsoft ASP, Microsoft .NET, C# etc.

Strong grasp of relational databases