$80K — $100K *
What You’ll Do
Our Customer Experience (CX) team is responsible for defining and driving the end-to-end customer success and technology adoption motion through the entire customer lifecycle. We're seeking a senior technologist in Cisco Data Center Compute and/or Cloud with the ability to understand customers’ business and technical challenges that prevent them from adopting Cisco Data Center and/or Cloud technologies including Cisco Intersight, Cisco UCS/Hyperflex, Cisco CloudCenter Suite, Cisco Container Platform, Cisco Workload Optimization Manager and AppDynamics. In order to accelerate customer adoption and to remove these barriers, they will closely collaborate across other CX/Business Entity/Enablement teams, lead the strategy and execution of CX Success track, and customer success motions for CX Product Management for Cloud and/or Compute.
Under the direction of the CX Practice Leader for Cloud, Compute & IoT will collaborate with the key stakeholders in CX Product Management, CX New Products, CX Enablement, and Business Entity teams; as well as the Customer Success Executives (CSE), Success Program Managers (SPM), and Customer Support Specialist (CSS) community, to remove barriers and drive customer adoption motions. Collaborating with other CX Practice leads, Product Management, and New Product Incubation, the role drives content creation and implements effective mechanisms to collect feedback. As needed, you will leverage the expertise of SMEs in the New Products team for knowledge transfer and peer review.
Valid through: 11/11/2020