Customer Support Technician

  •  

Chesapeake, VA

Industry: Technology

  •  

Less than 5 years

Posted 10 days ago

  by    Cynet Sytems

We are looking for Customer Support Technician for our client in Chesapeake, VA

Job Title: Customer Support Technician

Job Location: Chesapeake, VA

Job Type: Contract 12 Months

"US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time."

Job Description:

 

  • Responsible for Tier I software and hardware support. 
  • Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities. 
  • Enters call data into a tracking system. 
  • Escalates problems to higher level technical support professionals when necessary. 
  • Assists in the resolution of application, hardware and software problems. 

 

Education:

 

  • Associates or Bachelors Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience. 

Experience: 

 

  • Typically has 1 to 2 years of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem-solving/troubleshooting skills. 

Complexity: 

 

  • Learner/entry level role. 
  • Provides Tier 1 support of low to medium complexity. 
  • Functions, somewhat independently, under general direction of more senior customer service representatives, supervisors or managers. 
  • Generally follows documented procedures and checklists.