Customer Support Technician

Confidential Company  •  Chesapeake, VA
Salary depends on experience
Posted on 04/26/18 by Cynet Sytems
Confidential Company
Chesapeake, VA
Technology
Salary depends on experience
Posted on 04/26/18 Cynet Sytems

We are looking for Customer Support Technician for our client in Chesapeake, VA

Job Title: Customer Support Technician

Job Location: Chesapeake, VA

Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire

?US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.? 

Job Description:

  • Responsible for Tier I software and hardware support. 
  • Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities. Enters call data into a tracking system. Escalates problems to higher level technical support professionals when necessary. 
  • Assists in the resolution of application, hardware and software problems. 

Education: 

  • Associates or Bachelors Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience. 

Experience: 

  • Typically has 1 to 2years of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem-solving/troubleshooting skills. 

Complexity: 

  • Learner/entry level role. Provides Tier 1support of low to medium complexity. 
  • Functions, somewhat independently, under general direction of more senior customer service representatives, supervisors or managers. 
  • Generally follows documented procedures and checklists.
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