Chestnut Hill, MA
Industry: Business Services•
Not Specified years
Posted 58 days ago
ARCHIBUS, global provider of an integrated workplace management system (IWMS) platform, and Serraview, a cloud-based provider of space optimization and workforce enablement software, recently announced that they have merged to create a leading provider of solutions for managing the modern built environment. This powerful business combination unites the ARCHIBUS comprehensive suite of real estate, infrastructure, and facilities management solutions with Serraview's cloud-first, employee-centric space management software to help organizations optimize the "Workplace of the Future." The combined company will offer thousands of customers around the world an integrated IoT powered, user-friendly platform to effectively manage their real estate facilities, infrastructure, and workplace assets, and enable employees.
As a Customer Support Specialist (CSS), your primary responsibility will be to provide first level support to ARCHIBUS and Serraview clients. You will learn how to use and configure our software, while understand our clients' needs and business processes. You will be expected to use this knowledge to effectively take ownership of new support requests and see them through to resolution. While many requests are handled individually, Customer Support is a highly collaborative team, and you will frequently work with and learn from your team members, while triaging and escalating tickets to others.
Essential Functions/Primary Duties:
To perform this job successfully an individual must be able to perform each essential function satisfactorily. Essential functions and primary duties may vary, but include:
1+ years of experience in client support preferred.
Education / Training:
Bachelor's degree in technical, business, or industry discipline