Pratt Miller is looking for a Customer Support Program (CSP) Engineer to join its Competition Engineering Department. The CSP engineering role contributes to the Corvette GT3 program with exposure to internal stakeholders, external customers, and vehicle/system development in various capacities.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
External Customer Vehicle and Championship Support
Act as the main point of contact for vehicle operation and customer support:
Pre-event support and shop-based preparation to assist customers with vehicle operation and configuration recommendations through:
Generation and distribution of pre-event report documentation
Tracking and communication of recommended vehicle hardware and software updates and status
Generation of internal event preparation documentation
Championship rules, regulations, and series update tracking
Participation/organization of meetings to review above mentioned information
At-event support of tracking vehicle operation through:
Vehicle data processing and information distribution
Monitoring of critical vehicle system performance
Tracking customer hardware, performance, and functional related feedback for customer and internal use
Tools, systems, and simulation support throughout event
Participation/organization of meetings to collaborate or review program level performance, hardware or operational objectives
Post event support to advance customer and program level understanding and development:
Documentation and reporting of performance and hardware operation or issues
Derive program level objectives and deliverable from at-event learnings
Participation/organization of meetings to review above mentioned information
Internal Program Support
Contributing to vehicle development initiatives:
Vehicle setup/performance
Vehicle hardware integration
General subsystem development
In-person support of offsite testing
Tools and process development to aid in the above listed tasks
Simulation support:
Baseline vehicle model correlation and specific event performance sensitivity generation
Development content generation for specific test events or larger scale development programs
In-person support of offsite testing for either internal or customer support of DiL testing
Program reporting and documentation:
Team Member Interactions
This role will interface heavily with our primary supplier and customer base. Overall communication and interaction are expected to be handled in a collaborative manner for the overall improvement of performance and execution.
The role will be expected to interact with other groups within Pratt & Miller, and outside in relation to execution of duties not limited to:
Organization, participation, and collaboration in meetings
Support and project related travel
ADDITIONAL DUTIES AND RESPONSIBILITIES:
In addition to the responsibilities mentioned above, tasks relating to the following area will be. assigned as required:
Support Pratt Miller initiatives, marketing events, and general development as necessary
Provide feedback on product needs and processes
Support Program Management on process developments and improvements
ESSENTIAL KNOWLEDGE AND SKILLS:
Desired Education
BS in engineering or other advanced technical background
Preferred to have background in motorsport with 2 years of experience
Preferred background in vehicle dynamics and controls engineering
Desired Specialized Knowledge and Skills
Work Environment/Physical Demands
Stress may occur periodically
Long hours may be required at times
Travel required but would vary on support needs. Total travel commitments can range from 40 to 80 days a year.
Work environment can vary between group and individual assignments and tasks
Must be able to travel outside of the Continental US
