Customer Support Network Engineer in Wilsonville, OR

$100K - $150K(Ladders Estimates)

Apcon   •  

Wilsonville, OR 97070

Industry: Information Technology


5 - 7 years

Posted 45 days ago

Purpose of Job

The Customer Support Network Engineer will act as the Subject Matter Expert for APCON products and application in customer network deployment environments. In this capacity, they will provide troubleshooting and technical support to APCON's marketing, engineering, sales staff and customers. In addition, they will serve as customer and internal references for network deployment and protocols related to APCON products.


  • Acts as a technical liaison between customers and internal functions including technical support, engineering, marketing and sales
  • Provides troubleshooting and technical support on APCON's product lines
  • Identifies failures/failure trends and resolves design and maintenance issues
  • Contributes to the definition of new products, features and functionality
  • Develops and delivers internal or customer-focused product training courses and curriculum
  • Executes on-site installation, setup, and integration of APCON products
  • Build working knowledge of latest IT networking industry trends and architectures
  • Maintain database and domain knowledge of competitive products and developments
  • Provides customers with network consultations in regards to APCON product deployment in their network

Qualifications and Requirements

  • 5+ year's technical support, field applications engineering, systems engineering, or consulting experience
  • LAN and IT infrastructure and design experience within a datacenter
  • End to end network design and Ethernet switching experience within a datacenter
  • Experience with network analyzers such as Spirent, Wireshark and Ixia
  • Knowledge of large enterprise IT infrastructures, management, monitoring, and security
  • Familiarity with VM and Virtual Switch deployment technologies
  • Knowledge of Cisco Router, Switching and VM operation and product offerings
  • Strong troubleshooting skills, patience, tenacity, and a desire for accurate and timely responses
  • Ability to take technical information and communicate it effectively to technical and non-technical personnel
  • Participates in the Department's on-call rotation schedule (24x7) to provide after hours and weekend support to customers

Core Competencies

  • Strong interpersonal skills; ability to communicate professionally across the organization
  • Excellent organizational, planning, presentation, troubleshooting, and multi-tasking skills
  • Ability to maintain a high level of confidentiality and professionalism
  • Strong attention to detail and exceptional customer support
  • Proficient in Microsoft Office Suite
  • Must be able to work independently and as a team member
  • Ability to prioritize and be flexible in a fast-paced environment


  • CCNA, CCNP, CCDP, CCIE or equivalent preferred
  • VM certification or equivalent preferred

Valid Through: 2019-10-31