Starry is reinventing the way people connect to the internet. Our mission focuses on two things. First, we’re making the experience of accessing the internet simple, transparent, and delightful. Second, we’re bringing that experience to underserved communities around the world. We approach our mission with a cutting-edge wireless technology, customer service designed to delight, and a culture of innovation and intellectual curiosity.
Why you'll love working here:
Starry is a fast-growing company, and you’ll be able to make an impact from the beginning. You will be one of the first sales professionals helping to launch Starry’s service in New York City. Your work will be highly visible and you will have a major impact on the company’s success in 2018. At Starry, autonomy and creativity are rewarded. You’ll have control of your own schedule and the opportunity to develop your creative ideas. The team is tightly-knit and collaborative, and you’ll have numerous opportunities for personal growth including training, mentorship, and one-on-one problem-solving sessions. There will be many opportunities tocollaborate with other departments, and you’ll be able to interact with incredibly talented people.
What you'll do:
You’ll wear many hats as the Customer Support Manager at Starry. As both a leader and top performer on the team, you’ll motivate, coach and strategically guide our Support team to a higher level of customer-focused excellence. You can handle change management, people management, and process and information management in your sleep. You’re comfortable (and thrive!) operating in a high-growth startup environment where every day can present a new unknown and amidst it all, you’re committed to our customers and teammates first.
Who we’re looking for:
Results-driven: enjoy setting challenges and smashing through them; has demonstrated success in previous endeavors
Autonomous: self-motivated, scrappy, and able to deal with the ambiguity typical of an early-stage company
Emotionally intelligent: empathetic; strong communicator; genuinely interested in human behavior; enjoys collaborating with a team
Curious: embraces all opportunities to learn from peers and mentors, always looking for ways to do something better
Creative: energized by new problems to solve; always coming up with new ideas and looking for ways to implement them
We work hard, so we take care of each other and try to enjoy ourselves along the way. We offer: