Customer Support Manager


Dallas, TX

Industry: Aerospace / Defense


8 - 10 years

Posted 375 days ago

  by    Sinthia Stewart

Customer Support Manager

Location near Highland Park, TX

Full-time Benefits - Full

Relocation Assistance Available - Possible for ideal candidate

Commission Compensation - Yes

Industry: Aerospace / Aviation / Defense

Job Category: Sales / Marketing - Customer Service

Security Clearance Required: Yes

Visa Candidate Considered: No


Customer Management:

·  Responsible for overall customer satisfaction for a key customer. 

·  Significant interactions with senior level personnel.

·  Manage relationship with customer to support growth and ensure high service levels

·  Understand the customer culture, organization and strategy.

·   Provide recommendations to support repair, spares and inventory forecast/planning and corporate strategy initiatives

·  Coordinate with Field Service Managers (FSM) to develop new business opportunities and raise any technical issues with FSR and follow progress.

·  Facilitate resolution of customer satisfaction issues leveraging functional Customer Service groups and product line program management.

·  Maintain Executive briefing documents and strategy documents for assigned customers as needed.

·  Accounts receivable management.


Critical Essential Responsibilities:

Within the first 12months, this CSM will accomplish the following:

·  Established fundamentals for building a strong relationship with key personnel with assigned customers.

·  Develop understanding of key stakeholders within company.

·  Demonstrate strong knowledge of customer’s market and business plan.

·  Establish resolution priorities at the customers (own the problem resolution process).


Experience/ Requirements/ Qualifications:

·  B.S. degree in either Business Administration or Engineering or equivalent.

·  7-10 years’ experience in aerospace or aviation activities.

·  Strong customer relationship building and interpersonal skills, energetic, driven, innovative, resourceful and a professional of high integrity.

·  Highly self-motivated individual with a competitive drive

·  Assumes ownership and accountability for areas of responsibility.

·  Outstanding written, negotiation, presentation and verbal communication skills.

·  Business Development Customer Service Relationship Manager

·  Travel - Occasionally



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