Customer Support Engineer

Salary depends on experience
Posted on 10/03/17
Columbia, SC
Salary depends on experience
Posted on 10/03/17

How important is what we do at Unitrends?

Well, consider the following facts:

*   93% of all companies that lost their data center for 10 days or more due to a disaster filed for bankruptcy within one year of the disaster. 

*   60% of companies that lose their data will shut down within 6 months of the disaster. 

Come work in a production server environment ensuring protection of business critical data and timely recovery in disaster scenarios where you can make THE difference.

Unitrends offers an exhilarating, professional yet casual work environment best suited to technically adept minds with a natural curiosity and eagerness to learn.

Come join the award-winning team of technical support geniuses at Unitrends! Don’t just come to work; come make a difference!

  • Experience new challenges daily
  • Learn and be a part of bleeding edge technologies
  • Collaborate with technical professionals from small to enterprise size environments; from health care to financial institutions, from DOD to education, from low-tech industries to high-tech industries.
  • Make customers into raving fans by providing a superior customer experience while building life-long relationships.
  • Understand and communicate in-depth technical concepts, including but not limited to backup strategies, backup types, storage deduplication, WAN bandwidth utilization and maximization, hardware peripherals, LANnetworking and advanced networking, NAS/SAN storage and networking, cloud-related concepts. 
  • Be a specialist in one technology but work with many
  • Keep your edge as new technologies emerge daily.
  • Understand virtualization concepts and experience working within one or many hypervisors, specifically VMware, Hyper-V and Xen. 
  • Work with common storage devices such as NetApp, EqualLogic, Buffalo, Synology, QNAP and more
  • Understand Windows server environments, including but not limited to MS Exchange, MS SQL Server, MSSharePoint, cluster technology, networking, VSS snapshot technology, Windows services and agent application software updates.  Be ready for any version, from Windows NT to 2012 clusters.
  • Work with CentOS, Ubuntu and FreeNAS OS. 
  • Understand Linux concepts including but not limited to disk utilization, file editing, networking, software updates, hardware diagnostics including reading and interpreting log files, work with Postgres SQL database, work with open source Linux tools such as openVPN, ipmiuntil, fuse, docker, apcuspd, flashcache, btier and enhancedIO.
  • Perform in a production environment, partnering with customers, end users and resellers to implement best fit backup strategies, resolve backup and recovery related technical errors, implementing solutions tailored for each customer’s need and desire.
  • Listen, understand customer perspective, take ownership of issue(s), set proper and realistic expectations and deliver prompt solution. 

Work with a team of dedicated, creative, analytical problem solvers to not only tackle technical problems but astound customers.

Unitrends is an Equal Opportunity Employer and does not discriminate on the basis of race, ancestry, national origin, color, religion, gender, age, marital status, sexual orientation, disability, or veteran status.

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