Customer Support Engineer in San Diego, CA

$100K - $150K(Ladders Estimates)

Keysight Technologies, Inc   •  

San Diego, CA 92101

Industry: Manufacturing & Automotive


8 - 10 years

Posted 35 days ago

This job is no longer available.

Job Description

The role is part of the Keysight "Network Emulation Solutions" (NES), Customer Support Organisation, delivering post-sales customer support for 4G & 5G test solutions directly to key customers. The successful candidate will be a bright and proactive engineer with a good theoretical and practical knowledge of physical layer, protocol and RF testing and good communicator that enjoys taking on complex technical challenges and working in a customer facing environment.

Duties & Responsibilities

  • Work on the development of protocol testing products Keysight is developing for 5G (5th Generation) wireless communications developed by the 3GPP ( 3rd Generation Partnership Project) standards body
  • Develop functional, performance and RF measurement test cases using Protocol R&D toolset or Protocol Conformance test set based of 3GPP NR Specifications 38.523-1 and 38.523-2.
  • Support new 3GPP 4G/5G L1,L2,L3 feature integration
  • Test and debug the full suite of Keysight products from the developer's tool set to the conformance and Inter-operability products.
  • Debug customers' 3GPP 4G/5G protocol L1,L2,L3 issues, analyze logs and work with Keysight internal teams (e.g. R&D) to resolve issues.
  • Build technical, credible relationships with key customer engineering personnel becoming a resident expert for key customers.
  • Work closely with customers to understand their system and testing needs, creating demand for additional sales and feeding requirements to R&D and product planning
  • Utilize a range of methods to efficiently solve customer issues, including e-mail, telephone, remote access sessions to customer systems and customer onsite visits.
  • Help in preparation of internal and external training material and participate in customer facing training sessions when required.

Job Qualifications

Required Skills

  • BS/MS in Electrical Engineering or equivalent education with emphasis in wireless communication systems.
  • 7+ years of relevant experience in telecommunications role
  • Good working knowledge of 3GPP 4G/5G Access Stratum protocols (L1/L2/L3).
  • Strong understanding of RF and wireless test and measurement applications.
  • Experience with 4G/5G mobile device testing and script development on test equipment's.
  • Proven experience creating and maintaining test tools with some of these programming languages; (C#, C++ or VB), Python
  • Ability to develop strong relationships with customers and internal teammates.
  • Strong written & verbal communication skills.
  • Effective presentation and problem-solving skills.

Desirable Skills

  • Familiar with testing wireless communications devices using base station emulation, fading emulator, drive test simulator, spectrum/signal analyzers, signal sources and network analyzer.
  • Working experience of scripting with TTCN-3
  • Ability to adapt to changing product requirements during development in response to an aggressive marketplace
  • Experience working across teams and geographies
  • Expertise in measurements instruments automation.
  • Passion for continuous learning in wireless technology.

Valid Through: 2019-10-7