Customer Support Engineer

Intercom   •  

Chicago, IL

Industry: Technology

  •  

Less than 5 years

Posted 118 days ago

This job is no longer available.

What will I be doing? ?

  • Debug complex issues with an understanding of both our own codebase and the many technologies employed by our customers
  • Solve technical problems for customers on a daily basis
  • Utilize inherited and learned technical knowledge (including but not limited to: Ruby, Ruby on Rails, Ember.js, MongoDB, MySQL, Redis, Pusher, nginx, Sinatra, Sidekiq, and lots more) to build tools that will help increase the efficiency and effectiveness of the team and its processes
  • Influence the direction of the Intercom product through daily communication with our customers and consistent collaboration with our product teams

What skills do I need? ?

The basic requirements to be successful in this role are:

  • Solid basic knowledge of programming. You don’t have to be proficient in one of the languages we use (Ruby and JavaScript) but you should have an active interest in learning them
  • Computer Science degree or 1-2 years working in a web development background
  • Previous experience with problem solving in a troubleshooting environment

However, great support takes more than tech skills, so we also need you to have:

  • A real interest in helping a high volume of customers who range from experienced developers to non-technical
  • The ability to rapidly switch gears while retaining focus on the bigger picture
  • Excellent written communication skills with the ability to explain complex topics in easily understood, concise language [English]
  • Ambition, eagerness to learn and improve, passion for tech and the future of the internet

Bonus skills & attributes ?

  • Strong knowledge of Ruby and/or Ember.js frameworks
  • Familiarity with native mobile development (iOS and/or Android)

Benefits ?

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • Competitive salary and meaningful equity
  • Catered lunch and dinner served every weekday, plus a variety of breakfast foods and a fully stocked kitchen
  • Fully funded comprehensive medical, dental, and vision coverage
  • Open vacation policy and 10 corporate holidays
  • Paid Parental Leave Program
  • Commuter benefits + 401k plan
  • In-office bicycle storage
  • Macbooks are our standard, but we’re happy to get you whatever equipment helps you get your job done