Customer Support Engineer

ChargePoint, Inc   •  

Scottsdale, AZ

Industry: Manufacturing & Automotive

  •  

Less than 5 years

Posted 78 days ago

This job is no longer available.

About Us

With electric vehicles (EVs) expected to be 25% of vehicle sales by 2025 and more than 50% by 2040, electric mobility is in the midst of a tipping point and becoming reality. ChargePoint is at the center of the e-mobility revolution, powering the world’s leading EV charging network and most complete set of hardware, software and mobile solutions for every EV charging need. Whether it's to ride, driver or deliver on electric fuel, we bring together people, vehicle fleets, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a reality globally.

Our fanatical focus on charging and 10+ years in business has made us an industry leader. Supported by more than half a billion dollars in funding from investors, including Quantum Energy Partners, GIC, Clearvision, Daimler Trucks & Buses, Daimler, Siemens, Linse Capital, American Electric Power, Canada Pension Plan Investment Board, Chevron Technology Ventures, Rho Capital Partners, BMW i Ventures and Braemar Energy Ventures, ChargePoint offers a once-in-a-lifetime chance to be part of creating an all-electric future and shaping a trillion-dollar market. Join the team that built the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Reports To

Manager, Owner and Partner Support

What You Will Be Doing

Customer Support Engineers will provide administrative, technical, and network problem troubleshooting and resolution to station owners and field technicians by assessing needs and creating solutions to resolve issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner both via a ticket tracking system (email) and phone.

What You Will Bring to ChargePoint

  • Commitment to customer driven support
  • Strong troubleshooting capabilities
  • Ability to accurately convey messages both verbally and in writing
  • Knowledge of relevant software computer applications and equipment
  • Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures
  • Comfortable with making next-step decisions and excited by "thinking outside of the box"
  • Ability to effectively manage multiple processes to achieve a required goal
  • Focuses and guides self in accomplishing work objectives
  • Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict
  • Technical/professional expertise is demonstrated through problem-solving, applying technical knowledge, and product and service management for the functional area in which employee operates
  • Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivation
  • Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed
  • Position requires use of headset/microphone

Requirements

  • Minimum of 2 years in a customer service environment or technical field
  • High School Diploma or GED Required; College education desirable
  • Excellent communication skills in both verbal and written (French)

Location

Scottsdale, AZ