With electric vehicles (EVs) expected to be 25% of vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint is at the center of this revolution, powering the world’s leading EV charging network and most complete set of hardware, software and mobile solutions for every EV charging need. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a reality globally.
Supported by $298 million from investors including Daimler, Siemens, Linse Capital, Rho Capital Partners, BMW i Ventures and Braemar Energy Ventures, ChargePoint offers a once-in-a-lifetime chance to be part of creating an all-electric future and a trillion-dollar market. Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.
Under general supervision, Customer Support Engineers will provide administrative, technical, and network problem resolution to end-users (customers) by performing a diagnosis through various means of troubleshooting, while guiding users through step-by-step solutions. Solutions include, but are not limited to, account verification and registration, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, assisting with navigating around application menus, working with on-site technicians, and proactive resolutions to found issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Customer Service Engineers will perform related work as required. This role is located in Scottsdale, Arizona. Relocation will not be provided.
Reports To Manager, Owner and Partner Support
Duties and Responsibilities
Skills and Knowledge Qualifications
Education and Experience
We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
If there is a match between your experiences/skills and the Company needs, we will contact you directly.
ChargePoint is an equal opportunity employer.