Customer Success Team Manager- Corporate
The Customer Success Manager is instrumental to the overall success of the Customer Success Account Management division, providing leadership and guidance to a growing team of associate inside sales representatives (Customer Success Advocates).
About You: You have at least five years of total experience in Inside Sales Management and Inside Sales, specifically selling IT and software solutions. Additionally, you are a motivating force that knows how to manage, guide, and inspires a team of up and coming account managers with a thirst for knowledge. You’re passionate about our products, metrics-driven, and have excellent presentation and written communication skills to share your thinking. You are comfortable speaking with customers and assisting them with any issues they may be experiencing.
About the Job: As Customer Success Team Manager, you will manage a team of CS Advocates, driving them to hit specific KPIs and sales quotas. This role is responsible for generating sales leads from existing customers, and assists with overall team accountability for the sales and margin quotas. This person must possess business and relationship skills at a high level sufficient to work with customers and C-level executives.
Provide mentorship, focus, and accountability to your team of Customer Success Advocates on how to better manage, grow, and support their accounts
Focus on achieving strategic goals and initiatives through execution of sales programs and initiatives that you help create with the team
Interview and hire talented new Customer Success Advocates
Work in team environment collaborating with the Marketing, New Customer Acquisition and Customer Success Management teams to give our accounts world-class support
Build and perpetuate profitable business partnerships and relationships to provide long-term sales success
Be responsible for driving your team's weekly, monthly, and quarterly revenue/metrics targets
5+ years of experience in Inside Sales Management/Inside Sales
Experience selling IT software solutions or similar products
Experience managing a team of direct reports including sales representatives
Experience in meeting customer goals through the deployment of technology
Demonstrated record of consistently meeting and exceeding annual sales quotas
Outstanding communication and presentation skills, including the ability to provide dynamic product demonstrations and train employees
Ability to understand client needs and demonstrate the impact and value of products and services
Proficient with SalesForce.com, MS Outlook, Excel, Word, and PowerPoint