Customer Success Strategy & Operations Manager, Learning in New York, NY

$80K - $100K(Ladders Estimates)

LinkedIn   •  

New York, NY 10001

Industry: Consumer Technology

  •  

5 - 7 years

Posted 61 days ago

This job is no longer available.

This role will be based in New York City or San Francisco depending on what the candidate approved for hire chooses


The Customer Success (CS) Strategy & Operations Manager is a highly visible role within LinkedIn's Learning Solutions business, one of the most exciting and fastest growing businesses within LinkedIn. The role acts as an advisor to executives in the global sales, product, and operations teams, and is directly responsible for partnering with our Customer Success global organization. This role will help crack the most important strategic and operational issues facing the Learning Solutions business.


This position offers a candidate with traditional (consulting / investment banking / finance / corp. Strategy / product) or startup experience an exciting and high-profile opportunity to influence the trajectory of a significant portion of LinkedIn's overall business, interact with LinkedIn's most senior sales and cross-functional professionals, lead a small team and drive direct impact to the business through an operating role with one of the fastest growing companies in tech.


Responsibilities

  • Partner with the global leader for Customer Success (CS) to define the customer support model and enable the CS organization to effectively support our Learning Solutions clients, our reps and our business through data-driven recommendations and execution on topics, including, but not limited to:
  • Resource allocation and organizational design
  • Territory alignment and optimization
  • Pre and Post sales Roles & Responsibility alignment
  • Core reporting and metric management
  • Sales incentive design
  • Systems development
  • Establish strong working relationships with customer success, business operations, FP&A, sales readiness, customer marketing, sales management and systems team to achieve above objectives without management involvement

Basic Qualifications

  • BA or BS degree
  • 4+ years in operations, management consulting, finance or investment banking

Preferred Qualifications

  • MBA or advance degree preferred (or can be compensated with additional work experience).
  • Strong communication skills, including written and verbal communication, experience with senior management
  • Experience working in high-growth, performance focused environments.
  • Experience working in tech, digital and/or Education or Learning space
  • Experience working with or in sales teams and in SaaS businesses
  • Experience working on or in global Enterprise businesses
  • Experience leading a PMO or change management programs
  • Experience managing people
  • Experience using and developing reports, metrics and dashboards with salesforce.com, Tableau or other relevant sales metric tools and programs
  • Deep interest in analyzing data and the ability to see beyond the numbers to drive sound decision-making
  • Strong project management skills and ability to mobilize cross function teams towards a common goal

As a part of the application process for some Sales roles at LinkedIn, candidates may be asked to complete a series of online games, created by pymetrics to assess certain candidate qualities to help evaluate a candidate's potential match for the position. If the pymetrics process applies to this role, you will receive an invitation with additional information. LinkedIn reviews the pymetrics results alongside other information about candidate qualifications as a part of the application review.

Valid Through: 2019-9-13