Customer Success Sales Engineer

Fortive   •  

Bonita Springs, FL

Industry: Manufacturing


5 - 7 years

Posted 50 days ago

This job is no longer available.

Job Responsibilities

? Establish a trusted advisor relationship that works to ensure we are meeting and/or exceeding customer’s expectation with our product

? Maintain high customer satisfaction ratings, per company standards

? Technical pre-sales and post sales support measured by new logo revenue and renewal revenue for the C2A/C2M business

? Prioritizing and driving resolution on escalated customer issues – You are the Quarterback

? Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention and satisfaction

? In-depth understanding of clients and their business needs/goals allowing you to identify and develop upsell opportunities

? Present and articulate advanced product features, benefits, and overall product solutions

? Design and create technical sales presentations and conduct targeted, custom product demonstrations

? Adapt and customize presentations to the requirements of a particular opportunity

? Provide technical sales support and serve as a technical resource to the sales team on product capabilities

? Works successfully with all levels of the organization internally and partners externally


Required Skills and Experience

? B.A. or B.S. degree required

? Comprehensive understanding of pipeline revenue, forecasted revenue, and sales cycle revenue management with the ability to meet deadlines

? Experience working with large enterprise Fortune 100 clients with a strong executive presence

? Proven ability to drive continuous value of products

? Previous SaaS experience is a plus

? Must be able to present himself/herself in a professional manner and possess excellent presentation and communication skills (both verbal and written)

? Ability to work under pressure and work on multiple projects

? Ability to work independently as well as collaboratively

? Proven ability to demonstrate software solutions and execute successful proof of concept plans

? Proven interpersonal management skills and exceptional business acumen

? Attention to detail, strong organizational skills, and an absolute focus on quality of work

? 5+ years of Technical Sales or Account Management Experience

? Ability to travel up to 50%