Customer Success Representative, Renewals

5 - 7 years experience  •  Technology

Salary depends on experience
Posted on 06/21/18
San Francisco, CA
5 - 7 years experience
Technology
Salary depends on experience
Posted on 06/21/18

Responsibilities:

  • Accountable for maintaining accurate customer master record including licenses, software expiration dates, customer contact information
  • Build renewal quotes
  • Process all renewal activities for your assigned accounts, ensuring timely and accurate renewals are in place for all open agreements
  • Work with customers to resolve any issues which may be preventing them from maintaining a relationship with New Relic
  • Effectively communicate company messages, value propositions, etc. verbally and in writing
  • Collaborate with departments across the organization to advocate for the customer and work together to resolve any issues
  • Uncover accounts which may be at risk and develop plans to mitigate it
  • Recognize trends to help develop programs which maximize retention

Experience:

  • 4+ years experience with sales and/or renewing contracts
  • Aptitude for and interest in financial analysis and outcomes
  • Appreciation for and interest in the underlying drivers of business success across industry sectors
  • Ability to organize and prioritize activities
  • Strong oral and written communication skills
  • Organizational and follow up skills, problem-solving and analytical skills
  • SaaS experience is a plus
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