Customer Success Manager

Less than 5 years experience  •  Business Services

Salary depends on experience
Posted on 10/15/17
Austin, TX
Less than 5 years experience
Business Services
Salary depends on experience
Posted on 10/15/17
  • Take the lead on providing proactive care and development of our customers in across all industries and markets
  • Provide merchants with smart, strategic business consulting on how to align their mobile strategies and goals with the Shopgate product
  • Support the sales team with pre-sale and upselling efforts, carefully and proactively evaluating churnrisks due to integration or merchant-specific issues
  • Use your knowledge of mCommerce and marketing principles to provide valuable insight to your client

  • Bolster customer satisfaction through continued communication with key merchants regarding new product features and their unique respective value to these users
  • Use your own status as a passionate mobile shopper to understand and respond to the needs of our merchants’ customers, to continuously create a more user-friendly shopping experience
  • Masterfully navigate Totango, our international customer success management tool.
  • 3+ years of professional experience in business / management consulting or B2B key account management in digital marketing, e-commerce, software as a service or similar fields
  • You are able to communicate a business strategy with software as an enabler
  • Outstanding organization and high consultancy excellence draw you out
  • Professional appearance to convince the customer and to present Shopgate adequately – whether in writing, on the phone or in a personal appointment

  • Professional appearance to convince the customer and to present Shopgate adequately – whether in writing, on the phone or in a personal appointment
  • A collaborative spirit, and hands-on mentality, to help you achieve success, not just you, but the entire team
  • Focus and problem-solving ability, as well as a sense for people and the assessment of the urgency of their concerns, in order to achieve as effective and targeted as possible great results.

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