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Customer Success Manager in Folsom, CA


Folsom, CA 95630
8w ago


Account Management


5 - 7 years

Job Description

This position, under the general direction of the manager, supervises employees for the identified PowerSchool success managers, who provide dynamic customer support for our award-winning K-12 software systems. This position ensures world class solutions-oriented support while serving as the single point of contact for projects, escalations and releases with a strong focus on customer service that is designed to provide maximum customer satisfaction for our PowerSchool customers. This position is responsible for the positive impact retention and renewal rates through proactive account management. This position will ensure that maximum value is delivered with PowerSchool products and services by quantifying the value, driving adoption, sharing best practices, answering business questions, identifying opportunities and developing strategic goals and objectives. This position is PowerSchool's most valuable asset, to advocate for our customers. This position relies heavily on personal a

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Valid through: 2020-2-19

About Powerschool

PowerSchool is an education technology platform owned by PowerSchool Group LLC. The sale of PowerSchool by Pearson makes it the largest American-owned SIS. PowerSchool was established in 1997 by Greg Porter and purchased Master Scheduler from Nordex International, Inc. PowerSchool was purchased by Apple Inc. on March 13, 2001.
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