Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Monitors and drives all performance goals
- Answers, evaluates and prioritizes escalated customer concerns from accounts in all customer segments who may be experiencing problems with hardware, software, networking and other computer-related technologies
- Ensures that employees are resolving conflicts and providing solutions to customers in a timely manner
- Ensures employees are building relationships with customers to become a trusted advisor, oversee adoption of PowerSchool products and services, and promote best practices to continually drive incremental value and return on their investment
- Periodically evaluate "big picture" themes and patterns. Assist in driving resolution cross-functionally to prevent larger issues from occurringSee More
Valid through: 2020-2-19