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Customer Success Manager in Bethlehem, PA


Bethlehem, PA 18015
8w ago


Account Management


5 - 7 years

Job Description

Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Monitors and drives all performance goals
  • Answers, evaluates and prioritizes escalated customer concerns from accounts in all customer segments who may be experiencing problems with hardware, software, networking and other computer-related technologies
  • Ensures that employees are resolving conflicts and providing solutions to customers in a timely manner
  • Ensures employees are building relationships with customers to become a trusted advisor, oversee adoption of PowerSchool products and services, and promote best practices to continually drive incremental value and return on their investment
  • Periodically evaluate "big picture" themes and patterns. Assist in driving resolution cross-functionally to prevent larger issues from occurringSee More

    Valid through: 2020-2-19

About Powerschool

PowerSchool is an education technology platform owned by PowerSchool Group LLC. The sale of PowerSchool by Pearson makes it the largest American-owned SIS. PowerSchool was established in 1997 by Greg Porter and purchased Master Scheduler from Nordex International, Inc. PowerSchool was purchased by Apple Inc. on March 13, 2001.
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