Customer Success Manager

OneLogin, Inc.   •  

San Francisco, CA

Industry: Professional, Scientific & Technical Services


5 - 7 years

Posted 235 days ago

This job is no longer available.

About the role:

Due to a high demand of our product, OneLogin is looking to grow our Customer Success team by hiring smart, energetic, passionate and empathetic Customer Success Managers whowant to make a real impact on the success of our company. You love forging new relationships and winning over colleagues, customers, and business partners alike with your personable, yet professional, communication skills. You are known for being organized andresponsiblein an untapped market to make sure your book of business is as successful as possible with OneLogin’s Identity & Access platform.

Desired Skills:

  • Empathize with every aspect of the customer experience, putting customers needs first
  • A proud advocate, you'll be the voice of our customers, while remaining compassionate, responsive, inventive, and effective
  • Travel and meet with customers onsite to discover and understand their needs and help them develop a OneLogin onboarding process
  • Deliver quarterly business reviews to clients to promote wider use of the OneLogin product as well as paint a clear view of ROI for each client
  • Coach customers to be product experts and train their teams on OneLogin methodologies so they become increasingly self-sufficient
  • Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty
  • Represent Customer Success cross-functionally within the OneLogin organization on product readiness; assessing gaps in existing process, and sharing recommendations for improvement
  • Coach customers to ensure they are fully enabled on all OneLogin products and integrations
  • Identify common customer challenges and actively suggest better solutions
  • Partner with Account Managers to help them be more effective
  • Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers
  • Craft customer onboarding assets, adapt existing customer onboarding assets and work with product marketing to refine existing and create new onboarding assets
  • Help drive customer references and case studies

Minimum Qualifications:

  • 5+ years of experience in a customer-facing customer success, account management or strategic consulting organization. SaaSexperience a benefit
  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
  • Strong interpersonal skills and experience building strong internal and external relationships
  • Consistent track record of highly-professional customer service in a fast-paced, dynamic environment
  • Diplomacy, tact, and poise under pressure when working through customer issues
  • Bachelor's Degree
  • Active Directory and LDAP experience a plus
  • A core understanding of Identity Access Management best practices a plus

Our core values:

  • Integrity - As a security company, integrity is our highest priority. We deliver on our commitments and treat customers, partners and colleagues equally
  • Innovation - Innovation is in our DNA and we always try to look ahead of the curve and think smarter, faster, bigger and better
  • Excellence - We strive for excellence and quality in everything that we do in order to drive customer satisfaction and loyalty
  • Urgency - We live in a real-time world where the marketplace is fiercely competitive and customers expect instant gratification. We operate with extreme urgency to address customer needs and resolve issues promptly
  • Customers for life - First and foremost, we are here to serve our customers. We take a long-term view of customer relationships and focus on building long-term value
  • Great place to work - Create a work environment of transparency, trust and professional challenges that attract the best possible people