Customer Success Manager

Less than 5 years experience  •  Technology

Salary depends on experience
Posted on 06/29/18
San Francisco, CA
Less than 5 years experience
Technology
Salary depends on experience
Posted on 06/29/18

Role and Responsibilities

  • Establish rapport with new customers, partnering with them starting at application implementation to proactively ensure their success.
  • Foster successful relationships with customers, earning the right to referenceability.
  • Manage and monitor customer support escalation and identify risks, serving as an internal customer support advocate.
  • Provide guidance on technical solution best practices and facilitate workload design, optimization, and ongoing management of MemSQL clusters.
  • As an early member of the customer success team, you will work to identify processes and tooling that require improvement and subsequently work with the team on design and implementation.
  • Partner with product management, sharing customer feedback and your own observations to provide ideas on product feature improvement.

Required Skills and Experience

  • Firm understanding of SQL fundamentals and database design
  • 3+ years of experience working in a customer facing position
  • Strong communication skills
  • B.S. in a technical discipline (STEM)
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