Customer Success Manager, Learning Solutions
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- Partner with Sales and Solutions Engineering lead post-sales to implement products and solutions.
- Engage customer teams post-implementation to ensure client is achieving optimal result and ROI.
- Utilize client usage and industry metrics to derive insights and use these to drive greater customer engagement and adoption.
- Maintain a deep understanding of our solutions and content, and educate customers about the most relevant features/functionality for their specific business needs.
- Take on special projects geared to driving adoption of new products and services with new and existing customers.
- Service as the voice of the customer and provide internal feedback to Product, Content and other teams on how we can better serve our customers.
- Deliver on-site and on-line presentations, webinars, and workshops.
- Perform other duties as may be assigned.
- Approximately 50%travelrequired, depending onlocationand territory
- 7+years ofexperience managing aportfolioof B2B business, either as an Account Manager, Client Success Manager, consulting, or similar role
- Knowledge of the learning and/or e-Learning industry is a plus
- Microsoft Office capabilities: Excel, Word, and PowerPoint and experience with Salesforce.com strongly preferred
- Excellent organization, project management, and time management skills
- Excellent consulting, listening, and communication skills, demonstrated by the ability to establish working relationships at all levels at the client side, including C-level
- Strong ability to derive insight from data and build actionable strategy based on analysis
- Excellent presentation skills, both online and live, in large and small group settings
- Excellent verbal and written communication skills
- Excellent analytical, problem-solving and decision-making skills, applied with a solution-focused attitude
- Excellent teamwork skills and the ability to act as a strategic partner to the client and the sales team