$80K — $100K *
Customer Success Manager
The Customer Success Manager role is a key competitive differentiator for IDC’s solutions and requires a dynamic, self-starter who is highly customer centric, and possesses leadership skills. In this position, you will work with enterprise vendor clients to proactively drive value, while acting as the voice of your clients internally at IDC.
As a trusted business partner, you’ll be focused on a positive customer experience above all else. You will ultimately be responsible for engaging with customers post-sales and driving user adoption and satisfaction while ensuring high retention and uplift rates. You will also work with internal partners to manage the unified customer lifecycle management and lift insights to internal business leaders.
IDC is the most respected global technology market research firm. We are changing the way the world thinks about the impact of technology on business and society. Our people, data, and analytics create global technology insights that accelerate customer success. IDC was recognized by the Institute of Industry Relations (IIAR) as the for delivering critical, timely insights in coordinated efforts around the world, during a time when our customers faced unprecedented challenges.
Our collaborative, innovative and entrepreneurial culture is the perfect place for you to discover your future!
As a trusted business partner, you’ll deliver high-value outcomes and experiences, and predictable growth for the business and:
About IDC: International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications and consumer technology markets. IDC helps IT professionals, business executives, and the investment community make fact-based decisions on technology purchases and business strategy. More than 1,100 IDC analysts provide global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries worldwide. For 50 years, IDC has provided strategic insights to help our clients achieve their key business objectives. IDC is a subsidiary of IDG, the world's leading technology media, research, and events company.
Valid through: 9/26/2021
$250K — $250K+*
8 days ago