Customer Success Manager, Implementation

Confidential Company  •  Austin, TX

5 - 7 years experience  •  Internet Services

Salary depends on experience
Posted on 10/16/17
Confidential Company
Austin, TX
5 - 7 years experience
Internet Services
Salary depends on experience
Posted on 10/16/17

What you’ll be doing
As an Engagement Manager at Bazaarvoice, you’ll be a part of the global Client Services organization, which includes Implementation, Business Strategy, Client Support, and more. You’ll work closely with our clients (the biggest brands and retailers in the world) to create an action plan to implement their new Bazaarvoice investment, whether it be new or existing business. Engagement Managers get buy-in from the client on every deadline, milestone, resource, and budgeted hour to ensure their solutions go live without a hitch. Your ability to present a detailed Statement of Work, facilitate client workshops, understand our service offerings, and rally your business strategy and technical counterparts will be key in making sure every implementation is on-time and fits our client’s needs. -       Manage a portfolio of projects from start to finish-       Create SOWs for client implementations-       Determine services pricing / “sell” services to clients Who you are
Our Engagement Managers are highly-organized, multi-tasking, project-managing gurus. Do you like juggling lots of tasks at once? Your ability to keep a team motivated, on track, as well as be a client advocate will be critical to your success. Building and maintaining excellent client relations comes naturally to you – off the top of your head, you know where every client in your portfolio is in their implementation or onboarding. Your projects have that optimum balance of cost, time, and quality. You bring high energy, communicate directly, and lead by example. You’re motivated to make your clients successful and take time to understand their objectives, goals and requirements. You execute well under pressure and have a passion for life and hard work. -       Experience applying project management methodology / deadline-driven-       Excellent decision-making skills around project scope, time, and resources-       Bachelor’s degree; 5+ years software / e-commerce experience-       Nice to have: PMP certification; experience scoping services for SaaS implementations; ability to communicate with developers about HTML, CSS, XML, etc.About Bazaarvoice
At Bazaarvoice, our vision is creating the world’s smartest network of customers, brands and retailers. Each month, more than one-half billion consumers view and share authentic opinions, questions and experiences about tens of millions of products in our network. Our technology platform gives leading brands and retailers solutions that enable them to engage with consumers wherever they shop – online, in-store or on their mobile devices. Headquartered in Austin, Texas, Bazaarvoice has offices across North America and Europe. Why join Bazaarvoice? - We’re committed to client success: There are over 5K brand and retail websites in the Bazaarvoice network. Our clients represent some of the world’s leading companies across a wide range of industries including retail, apparel, automotive, consumer electronics and travel.- We’re leaders in consumer-generated content: Each month, more than one-half billion consumers view and share authentic consumer-generated content, such as ratings and reviews, curated photos, social posts and videos, about products in our network. Last year, 135K reviews were submitted each day.- Our network delivers: Network analytics provide insights that help marketers and advertisers provide more engaging experiences that drive brand awareness, consideration, sales, and loyalty.- We’re a great place to work: We pride ourselves on our unique culture. Join a company that values passion, innovation, authenticity, generosity, respect, teamwork, and performance.
Commitment to diversity and inclusion
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

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