Quarterback on-boarding projects for all Imperva products and services ensuring their successful deployment and configuration
During on-boarding process, provide training, develop account plan and ensure success of customer adoption.
On an ongoing basis, work closely with Support teams, Engineering, and Sales to advocate customer needs and drive product usage
On a periodic basis, partner with customers to review services, manage escalation, prepare and conduct accounts’ business reviews, ensure that customers have leveraged all relevant features and identify growth opportunities
Represent the voice of the customer across Imperva, managing customer surveys, sharing insights and customer stories, and defining feature requests.
Maintain in-depth understanding of company technology, products, and services.
5+ years’ work experience in a customer-facing customer success, Technical Account Manager or Sales Engineer role within the web/network/information industry - IT Security and SaaS companies is an advantage
Technical knowledge of and hands-on experience with HTTP, DNS, SSL, Web Applications, load balancers, web optimization and ideally proxies and firewalls is a plus
Awareness and understanding of data and application protection regulations is a plus
Excellent communication skills, ability to build strong customer relationships and develop “trusted advisor” status
Capable of working within a globally dispersed, cross cultural team in fluctuating workload environment
Ability to effectively coordinate multiple clients and internal stakeholders