Customer Success Manager in Cincinnati, OH

$80K - $100K(Ladders Estimates)

Amify   •  

Cincinnati, OH 45202

Industry: Enterprise Technology

  •  

5 - 7 years

Posted 53 days ago

Overview

Amify is a four-time Inc. Magazine award-winning Amazon strategy partner, focused on maximizing the potential of brands on Amazon. Amify uses industry expertise and a data-driven approach to monitor, optimize and enhance product listings, protect brands from unauthorized sellers and price violations, and drive sales through advertising. With tact, innovation, and a dedication to brand authenticity, Amify has emerged as one of the largest brand partners on Amazon.

Our next Customer Success Manager will be a driven, goal and detail-oriented professional with exceptional communication and negotiation skills; a go-getter with an ability to build relationships, who enjoys working collaboratively and thrive in an entrepreneurial/fast paced environment.

Responsibilities

  • Directly influence and grow revenue/margin for your brand portfolio
  • Develop brand relationships and promote retention/loyalty
  • Drive long-term Amazon-centric business planning and day-to-day operational management, including identifying opportunities for growth and optimization
  • Educate brand contacts on new product/service offerings available to them through the Amazon marketplace. Ensure we are communicating with decision makers and drive engagement
  • Improve business terms, product costs and negotiate pricing
  • Manage product selection, including identifying opportunities for expanding product lines
  • Identify and help implement improvements to team processes over time
  • Work collaboratively with other teams across the company to achieve common goals
  • Onboard new accounts brought on by business development and setup with company systems and services

Qualifications

  • Bachelor's Degree; preferably in Business or similar program
  • Minimum of 5 years work experience required
  • 3-5 years of direct experience in account management, project or product management, retail buying orretail category management
  • Excellent analytical and problem-solving skills, good business acumen and attention to detail
  • Passion for people, conversation, and networking
  • Experience in a sales-based role
  • Strong written and verbal communication skills
  • Strong ability to negotiate successfully
  • Minimum of intermediate level skills in Excel
  • Salesforce experience a plus
  • Ability to manage and adapt multiple priorities in a fast-paced, high-growth environment
  • Bias for action and ownership, with an ability to work independently, while partnering with others to achieve team goals


Valid Through: 2019-10-17