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Customer Success Manager - FSI in New York, NY



$80K - $100K*


Account Management


8 - 10 years

Job Description

The Role We are hiring a Sr. Customer Success Manager, Financial Services, to join our Experience Cloud team. You will have full CSM account responsibility and act as a partner to our customers, build positive relationships, drive use of our products/solutions, and ultimately ensure they realize value from their investment.

Key Responsibilities

  • Accountable for Customer's overall success with Adobe, including renewals, adoption of our solutions, customer health, and happiness
  • Act as the main Customer point of contact throughout the Customer's lifecycle, define success plan with clear deliverables, and ensure clear communication across the Customer operational areas
  • Effectively network within accounts in order to achieve successful execution of the customer's strategy and roadmap
  • Deliver on an exceptional customer experience with proactive communication, orchestrating the right internal resources, an
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Valid through: 2020-5-14

About Adobe Systems

Adobe Systems Incorporated /?'do?bi?/ is an American multinational computer software company. The company is headquartered in San Jose, California, United States. Adobe has historically focused upon the creation of multimedia and creativity software products, with a more recent foray towards rich Internet application software development. It is best known for Photoshop, an image editing software, Acrobat Reader, the Portable Document Format and Adobe Creative Suite, as well as its successor Adobe Creative Cloud.
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