Customer Success Manager- Financial Services at Seismic in New York, NY

• You have strong written and oral communication skills with proven ability to initiate and manage relationships with customers of all levels
• Self-starter with the ability to manage multiple projects simultaneously
• You have the ability to understand and translate customer requirements
• Critical thinking, analysis, troubleshooting, and problem-solving are your expertise
• Ability to effectively prioritize and escalate customer issues
• You thrive and can adapt in a rapidly changing environment

What you’ll be doing:

• Oversee and ensure successful client onboardings- SOW creation, coordination of project resources, monitoring project plans, and mitigating project risks
• Manage the overall relationship with assigned accounts to ensure renewals and uncover opportunities for cross-sell/up-sell
• Ensure account transparency by tracking client data in our Customer Success application (Gainsight)
• Manage multiple fast-paced projects and ensure success and ongoing client satisfaction
• Translate customer needs and issues into a set of business requirements
• Craft detailed requirements of client solutions that can be passed to solutions engineering teams
• Conduct regular business review meetings with key accounts
• Provide ad-hoc troubleshooting, ongoing training for existing customers and other services and support activities as required.
• Assist with the creation of training documentation as needed
• Assist with other services and support activities as required

What you’ll bring to the team:

• Bachelor’s Degree in Business Administration, Engineering, Computer Sciences or related field required, or equivalent related experience
• Advanced proficiency with the Microsoft Office Suite including Microsoft PowerPoint, Microsoft Word, and Microsoft Excel
• Minimum of five years prior experience in FinTech or Financial Services
• In-depth knowledge of data systems and structures
• Previous experience with SaaS (desirable)