Customer Success Manager, Enterprise at Procore Technologies, Inc in Carpinteria, CA

What you’ll do:

• Gain a deep understanding of your customers’ business goals by buildings trust and creating meaningful relationships among key stakeholders and Executives
• Ensure clients understand the value Procore delivers to their business by conducting business reviews, on-site meetings, and attending industry events that mirror their business goals and objectives
• Consult customers on how to most-effectively use Procore by utilizing multiple resources to proactively monitor adoption trends
• Collaborate with internal teams to execute customer success plans, identify and forecast risk to minimize churn, ensure strong customer engagement, and generate growth opportunities within portfolio
• Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors
• Share our culture story by proactively attending a variety of Procore internal and external events
• Serve as a voice of CSMs within Procore, sharing your experiences in meetings while driving collaboration between offices to help unify our teams and build a strong culture
• Lead and inspire peers to exceed objectives, champion change, and scale Procore globally
• 5-10% travel to client sites, industry events, other Procore offices, and more!

What we’re looking for:

• 5+ years of account management, relationship management, or management consulting experience focused on Enterprise customers
• Post-sale experience is required
• Demonstrated history of successful software client services with proven experience renewing and expanding seven-figure contracts
• Strong empathy for customers AND passion for revenue and growth
• Deep understanding of value drivers in recurring revenue business models
• History of servicing large, complex organizations with demonstrated ownership of all aspects of a market segment
• Experience related to Top ENR construction and/or Fortune 500 is preferred
• Goal and results-oriented, optimistic, smart, value-added mindset, proactive, and easily adapts to change
• Successful candidates are innovative, persuasive, creative, and have a genuine curiosity in their customers’ business
• While this isn’t a sales role, previous sales experience a plus