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Customer Success Manager - End User Computing in Los Angeles, CA



$80K - $100K*


Account Management


5 - 7 years

Job Description

Job Description

Position Overview

The Customer Success Manager drives proactive customer interactions resulting in a higher rate of product consumption. As such, this is a is a critical role in accelerating VMware's growth in Software-as-a-Service (SaaS) software business by enabling customers to rapidly and successfully adopt our advanced products and technology and realize business value

As a Customer Success Manager (CSM) you will provide unrivaled product knowledge and proven skills to help large organizations streamline deployment and improve operations of their End User Computing platform (Horizon, Workspace One, Mobility) as part of their Digital Workspace journey.

Job Responsibilities

Customer Value Realization

  • Primary responsibility for understanding customer's roadmap and use cases, becoming a trusted advisor to assist them realizing their cloud strategy including challenging c
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Valid through: 2020-4-9

About VMware

VMware, Inc. is a subsidiary of Dell Technologies, that provides cloud and virtualization software and services, and claims to be the first to successfully virtualize the x86 architecture commercially. Founded in 1998, VMware is based in Palo Alto, California. In 2004, it was acquired by and became a subsidiary of EMC Corporation, then on August 14, 2007, EMC sold 15% of the company in a New York Stock Exchange IPO. The company trades under the symbol VMW. VMwares desktop software runs on Microsoft Windows, Linux, and Mac OS X, while its enterprise software hypervisors for servers, VMware ESX and VMware ESXi, are bare-metal hypervisors that run directly on server hardware without requiring an additional underlying operating system. In anticipation of Dells acquisition of parent company EMC, VMWare announced a restructuring in January 2016 to reduce about 800 positions, and some executives resigned. There were doubts about the companys future and its product lines, particularly for the desktop. In August 2016, announcing the release of new desktop products, the company said "we’re very much alive and well".
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* Ladders Estimates