Customer Success Manager/ Director Success Manager / Director

Lattice Enginers   •  

San Mateo, CA

8 - 10 years

Posted 239 days ago

This job is no longer available.

Responsibilities

  • Manage all post-sales activity for Lattice’s enterprise customers through strong relationship-building, product knowledge, planning and execution
  • Lead a cross-functional team of Lattice and customer resources for solution implementation
  • Maintain a deep understanding of our solutions and speak with customers about the most relevant features/functionality for their specific business needs
  • Ensure that a plan is in place with each customer for deployment, change management and adoption
  • Increase customer retention by conducting regular check-in calls and perform quarterly business reviews
  • Partner with Sales to develop a plan for customer success and expansion with Lattice
  • Work closely with Product and Engineering on identification and tracking of enhancement requests
  • Function as the voice of the customer and provide internal feedback on how Lattice can better serve our customers

Qualifications:

  • 4 year degree required
  • 7+ years of experience in software customer account management, management consulting or at a major systems integrator
  • Excellent analytical and problem solving skills
  • Strong verbal and written communication skills and technical aptitude
  • Robust project management experience
  • Proven track record of success as a manager or a team-lead
  • Sales & Marketing business domain knowledge is highly desirable
  • Familiarity with Salesforce, MS Dynamics, Marketing Automation systems and other Software-as-a-Service is a plus
  • Passion for predictive analytics and the power of Big Data
  • Enjoys working closely with customers to ensure complete satisfaction
  • A real go-getter who takes the initiative to get things done