Customer Success Manager

Citrix Systems   •  

Raleigh, NC

Less than 5 years

Posted 237 days ago

This job is no longer available.

Job Responsibilities

  • Understand customer’s business strategies and apply the proven Customer Success methodology to lead them through all phases of the implementation journey, with a focus on adoption and customer outcomes.
  • Facilitate relationships between business and technical teams, identifying business drivers and processes, understanding user-centric design, and providing technical expertise related to Citrix products and the customer's technology environment
  • Responsible for contributing directly to Citrix product line and delivering on key organizational metrics
  • Analyze and assess complex processes and systems of customer's business to ensure solution will meet the needs of the end users
  • Lead stakeholder engagement and organizational readiness program, leadership alignment, change impact analysis, education, communications, product adoption, and active use
  • Advise customers on business process enhancements based on best practices, business knowledge, and visibility into current vs. future state product capabilities
  • Participate in the sales cycle as needed to gather requirements, formulate delivery approach, and develop a proposal/post-sale engagement plan
  • Create customer adoption benchmarks and forecasts based on defined business use cases 

Job Requirements

  • Bachelor's degree
  • 3 + years experience in Customer Success management with a proven record of successful delivery of SaaS customer implementations
  • Excellent communication skills, including presentations and written documents
  • Professionalism and confidence to work closely with, and advise, senior executives 
  • Excellent problem solver, ability to work cross-functionally to deliver results
  • Ability to work both independently and collaboratively, think creatively and take on challenges, and proactively solve problems to successfully deliver projects
  • Spanish speaking strongly preferred