Customer Success FP&A Manager

Parametric Technology (PTC)   •  

Needham, MA

5 - 7 years

Posted 286 days ago

This job is no longer available.

Your Impact

This is a business partnership role, with both Corporate Finance and all of the business leaders within Customer Success. The role will heavily focus on advising on the financial status (Actuals, Forecast, Plan, Variance analysis) of various businesses within Customer Success (Professional Services, Support, Cloud, Renewals and CSM).

The role will also focus on driving business decisions by creating a more cohesive financial package to support the CARE initiative. It will require partnering and alignment on critical input assumptions from internal customers across the PTC ecosystem.

Your Team

This team is part of the Customer Success FP&A organization. There are additional Senior Analysts within the team responsible for the day to day financial controls, headcount tracking and expense management. This role oversees those, and will be the interface to the senior business leads. Initially, there are no direct reports but there is mentoring expected for the team and future management expectations.

Your Day-To-Day

Responsible for:

•Strategic financial partner to Customer Success Business Leads, leading with a point of view
•Reporting of Insights, Trends and Financial performance across all Customer Success to better understand the key business drivers and support decision making within the business
•Supporting the annual operating plan process
•Defining Metrics/KPIs utilized across the CARE initiative
•Customer Success Segment reporting
•Assist with other PTC corporate programs requiring Customer Success financial subject matter expert (i.e., ACS 606)

PTC is a place where innovative thinking is encouraged and new ideas are always welcome. We’re looking for smart, passionate people that want to work together to make a difference. If this sounds like you, let’s talk.

Skills and knowledge most relevant to the job:

•Financial Knowledge and Skill; Familiar with accounting principles and reporting
•Excellence in solving complex business problems and enjoys challenges
•Learns quickly and on the fly and can effectively deal with change
•Action orientated, enjoys working hard
•Passionate about using data, analytics and insights to drive decision making
•Proven ability to engage and collaborate with multiple stakeholders, driving action to decisions
•Strong executive presence including oral, presentation and written communication skills
•Establishes and maintains effective relationships with customers and gains their trust and respect
•Establishes and maintains effective relationships with business leads and gains their trust and respect
•Skilled in using Microsoft Windows including Excel, Word and PowerPoint

Basic Qualifications

•Bachelor’s Degree in Finance, Economics. Advanced Degree a plus.
•5-7 years finance work experience
•Advanced Microsoft Office skills
•Familiarity using BI Software and data visualization tools (ie Qlik, Tableau) a plus

Job Req Number 28511BR