Customer Success Engineer

Treasure Data   •  

Mountain View, CA

Industry: Technology

  •  

Less than 5 years

Posted 177 days ago

This job is no longer available.

Things you will do

  • Provide a smooth transition from pre-sales POC to post-sales production solution implementation and adoption.
  • Drive the on-boarding of new customers with a keen focus on success criteria that will deliver a quick time to value, customer skill transfer around TD best-practices, key integration development, and overall customer skills development.
  • Guide customers in architecture and implementation of their use cases on the Treasure Data platform and evangelize Treasure Data technology, including Embulk, Fluentd, and Digdag.
  • Help customers understand the value of Treasure Data as a Customer Data Platform, understand how they can build ETL pipelines, Data lakes, and IOT scenarios, as it pertains to expansion of the account.
  • Provide consistent customer experience feedback to TD support and product development teams to ensure continual improvement of TD’s solution offerings.
  • This is a hands-on role – be ready to jump in and use the product from your first dayYour primary work location is in Mountain View, CA, at our corporate office.
  • You will also be expected to visit customer locations

Your background and skills will include

  • Being a technical customer support/success rockstar, deeply technical with great customer skills, and know how to successfully work as a trusted advisor to ensure the success of customers.
  • A strong background in data & technology (BS CS or similar), deep knowledge and experience in SQL, and have successfully deployed data-oriented solutions in the recent past (DW, BI, ETL, Hadoop, etc).
  • A good understanding of Web development, have a firm grip over technologies such as Javascript, node.js and html.
  • Engagement with developers, business analysts, and IT confidently and succinctly and understand how they want to work with data.
  • When it comes to delivering disruptive solutions to age-old problems, you are the expert - this can be demonstrated by a track record of happy, referenceable customers who appreciate your technical acumen and your diligence.
  • Outstanding communication skills with the ability to quickly establish credibility with customers and earn trusted technical/architecture advisor status

We would be thrilled if you

  • Have experience selling Cloud-based or SaaS products.
  • Have a good understanding of Digital Marketing and Marketing Technologies.
  • Have experience with logging, streaming, open source data collection, including fluentd.
  • Have experienceworking with Big Data technologies (such as Hadoop, MapReduce, Hive/Pig, Cassandra, MongoDB, etc).
  • Have experience in ETL or Data Warehouse design or implementation.
  • Have experience in any one of the following languages actively in the recent past - Python, Java, Ruby, Scala.
  • Have wide industry experience across financial services, media and entertainment, retail, government, healthcare and telco/media markets