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Customer Success Director (ITIL V3 Certification Preferred) in Pleasanton, CA



Account Management


5 - 7 years

Job Description

• The role of Director of Customer Success is responsible for all aspects of post-sale service and support to our key, Global Accounts. This position requires someone who is a proven leader of customer success functions, unflappable in the face of customer issues, experienced at identifying / managing high-performance individuals, comfortable working on a wide variety of projects, and capable of building operational excellence that generates high customer satisfaction.

Essential Duties and Responsibilities

Drive Customer Success Outcomes

• Increase wallet share among assigned "Global Accounts" through value-add services which generate deeper and broader customer relationships.

• Influence (future) lifetime value through improved services adoption, customer satisfaction and overall quality and consistency of services provided.

• Drive 100% renewal rates across assigned accounts and build referenceable clients across our portfolio o

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Valid through: 2020-2-21


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