Customer Success Analyst - Data Media Measurement

Confidential Company  •  Los Angeles, CA and New York, NY

Less than 5 years experience  •  Online Advertising & Marketing Services

$73K - $94K ($70K - $90K base + 5%)
Posted on 08/01/17 by David Honig
Los Angeles, CA
Less than 5 years experience
Online Advertising & Marketing Services
$73K - $94K
($70K - $90K base + 5%)
Posted on 08/01/17 by David Honig

Customer Success Analyst

OVERVIEW:

The Customer Success Analyst’s general responsibility is to manage the day-to-day execution of multiple software and analytics projects of varying size and scope.

Some specific responsibilities, under the oversight of a Director and with the support of other team members include:

  • Execute key parts of the process of onboarding customers onto our software platform
  • Understand how different types of data flow into our software, and how the data and algorithms come together to create our marketing optimization recommendations
  • Create supporting materials used by the team to train customers on our software
  • Run optimization scenarios to test our software, understand its logic and ensure its accuracy
  • Execute key parts of the process of onboarding customers onto our software platform
  • Create supporting materials to train customers on our software
  • Collaborate closely and frequently with our Modeling and Software teams to deliver our software and recommendations
  • Oversee and execute the design, development, fielding and monitoring of survey instruments, the key data feed for our media optimization software
  • Design surveys to most effectively meet project objectives
  • Oversee 3rd party partners who program and field the survey and other data-capture instruments
  • Monitor incoming results and proactively correct any issues to ensure the data is of the highest possible quality
  • Take the lead to drive the process of addressing customers’ questions, designing a data analysis plan in response, and illustrating the results in a clear, visually appealing format
  • Interpret survey results and identify customer implications: drive the results from data into insights and recommended customer actions, based on analysis, pattern recognition, and experience
  • Support, and often take the lead in, project-related communications, both customer and internal
  • Prepare and proof documents for meetings and discussions (e.g., slide presentations)
  • Actively participate in customer and internal calls and meetings
  • Capture and document the outcomes of meetings and discussions, immediately, to keep the team focused
  • Contribute to a positive office culture by proactively setting a tone of collaboration with a can-do attitude

ABOUT THE CUSTOMER SUCCESS ANALYST –

The Customer Success Analyst will have strong quantitative skills, with an ability to analyze and interpret complex sets of data and information. Solid communication (both verbal and written) and interpersonal skills. Relentless attention to detail and accuracy. A sense of urgency in executing work, sometimes under tight deadlines, and the ability to manage multiple projects. Experience and comfort with Microsoft Excel and PowerPoint; extensive experience with both programs preferred. Strong interest-experience in marketing analytics, and in using technology to make the best use of the analytics. Utilizing data to build graphs and creatively craft visual stories.  An ongoing desire to go beyond project-specific work, be creative, and bring new ideas to the table to improve the overall data management and analytics process.  Strong desire and appreciation for being part of a growing team that supports one another and work as partners.

While marketing analytics experience is certainly a plus, more than anything we are looking for brilliant, intellectually curious, highly motivated team members who fit well within our fun, hard-working, team environment.

ABOUT MARKETSEARCH:

MarketSearch is a nationally networked executive search firm whose sole area is marketing, advertising and marketing communication. Our clients are constantly providing us with a wide variety of advertised and unadvertised positions to be filled and look to our expertise in filling them. Because of our ability to provide who our client is looking for, our services are paid by the client, not by you. If you are seriously looking for your ideal position in marketing or advertising, we are seriously looking forward to finding that position for you. Every member of the MarketSearch team has an extensive background in these areas enabling us to provide you with guidance and support when seeking and filling positions. Send us your resume for future reference. Contact us . Our list of available positions has grown in the time it has taken you to read this.

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