Customer Strategy Manager

5 - 7 years experience  •  Telecommunications.

Salary depends on experience
Posted on 03/27/18
Englewood, CO
5 - 7 years experience
Salary depends on experience
Posted on 03/27/18

Job Duties and Responsibilities

Job Duties and Responsibilities

  • Manage the development of 3+ person team
  • Guide, train and support team in identifying and developing solutions for customer pain points
  • Collaborate with business partners (Marketing, Customer Service, Product Teams) and vendors to build solutions that will drive business success
  • Maintain a test pipeline to meet both company and team objectives
  • Understand and keep up with the competitive landscape to ensure Sling TV is always delivering the best customer care experience
  • Build business cases to prioritize strategic IT development projects
  • Report and track progress against team KPIs

Skills - Experience and Requirements

A successful candidate will have the following:

  • Bachelor's degree from four-year college or university, MBA preferred
  • Minimum 5 years of experience in marketing, customer experience, or strategy consulting
  • Experience managing a team
  • Confidence using data to drive decisions and outcomes, and a solid understanding of metrics that drive a business
  • Track record of influencing cross-functional teams and vendors to deliver superior results
  • Passion for putting the customer first
  • Comfortable working autonomously in a fast-paced environment and taking the initiative to find creative solutions
  • Ability to dive deep into the weeds of a problem while understanding the big-picture impacts
  • Advanced Excel and PowerPoint skills, including executive-level presentations


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