Customer Solution Adoption Expert

Confidential Company  •  San Ramon, CA

8 - 10 years experience  •  Software

Salary depends on experience
Posted on 11/19/17
Confidential Company
San Ramon, CA
8 - 10 years experience
Software
Salary depends on experience
Posted on 11/19/17

PURPOSE AND OBJECTIVES

In today’s rapidly changing IT world software vendors must adapt fast and continuously to customer requirements. Due to the different and complex system setups at each customer this also holds true for customer support. It is even more relevant in case you implement mission critical software like a database which is the core of the customer’s business.

To tackle this challenge there is a newly set up team (SAP HANA Top Customers) in SAP HANA development which provides fist-class support for HANA projects at SAP’s most important customers. The team is globally distributed and works mainly remotely from their locations.
For the team in Walldorf, we are searching for people who are dedicated to customer success, want to be part of a new team with possibilities to shape and influence the team’s roadmap, and are not afraid to take on new challenges every day.

EXPECTATIONS AND TASKS

As part of the SAP HANA Top Customers Team you are the point of contact for top SAP HANA accounts. You work very closely together with the customer and provide solutions for technical issues, define roadmaps, share knowledge and make sure that their HANA projects are successful.
In addition, you also share your knowledge and experience with the complete SAP HANA Development department to influence the direction of SAP HANA itself.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

Your set of application documents should contain a cover letter and tabular CV, copies of the obtained degrees and references.

Required Skills:
-  Very strong communication and presentation skills
-  Very strong analytical skills
-  Proven success in customer-facing roles 
-  Proven success in leading project teams
-  Experienced in developing or supporting business applications (e.g. S/4, Datamart scenarios, etc.)
-  Good knowledge of relational databases and SQL
-  Bachelor / Master degree or equivalent in Computer Science or related technical discipline (or work experience in related fields)

Optional skills:
-  Good knowledge in SAP HANA
-  Good SQLScript skills
-  Knowledge in programming languages (e.g. ABAP, C++, etc.)
-  Linux experience

WORK EXPERIENCE
7 or more years of professional experience, preferably in customer-facing roles.

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