Customer Services Account Manager

11 - 15 years experience  • 

Salary depends on experience
Posted on 03/21/18
11 - 15 years experience
Salary depends on experience
Posted on 03/21/18

TOGETHER WE CONNECT PEOPLE AND CITIES THROUGH TRANSIT TECHNOLOGY

Have you ever wondered how mass-transit systems support the transport of millions of people per day? In the Transportation industry, Thales brings customers new levels of efficiency by providing them with integrated sensors, cyber secure data communications, network management systems, and controlled and automated response systems. By automating key operations within the network, decisions can be made with the confidence that safety and security will be maintained – so be a part of something big, join Thales.

We are currently looking for a Customer Services Account Manager to join the Thales TTSI team in San Francisco, CA.

Primary Job Responsibilities:

• Main point of contact and liaison with customer on technical and operational issues

• Manage customer technical request resolution including coordinating with Thales technical experts

• Manage and coordinate activities pertaining to the processing of spare parts and repairs orders

• Manage project teams (Engineers, Cost Accountant, Planner, etc.)

• Develop and adhere to project budgets and schedules

• Respond to RFQ’s/RFP’s and/or any other customer requests

• Evaluate and assess customer specifications and requirements

• Support development of cost and price structure for products and configurations

• Ensure that all safety issues are implemented through company’s safety processes and procedures, specifically while managing any customer site activities, and during in-house hardware and/or software development

• Prepare reports for management review and communications at all levels within the company and participate in regular meetings with Customer Services teams in Pittsburgh and Toronto

• Manage indirect reports – work assignments and work loading

Job Requirements and Essential Skills:

• Provide an excellent level of customer service through frequent and direct customer contact

• Meet annual department Order Input targets for assigned customer accounts

• Manage services projects and maintenance contracts within budget and schedule requirements

• Have a solid understanding of commercial aspects of project management

• Excellent organizational and communications skills, both verbal and written, and strong interpersonal skills

• Possess working knowledge of MS Suites including Outlook, Word, Visio, Excel, and PowerPoint

• Detail oriented, highly organized, ability to multitask, and have a logical approach to problem solving

• Must reside in the San Francisco Bay Area, potential for travel outside of San Francisco ( up to 35%)

Education and Experience:

• BS Degree in Electrical or Mechanical Engineering or Engineering Technologyrequired

• Business degree desirable

• Ten plus years engineering/technical work experience

• Rail transit industry and/or railway signaling experiencepreferred

• Three plus years supervisory and/or project managementexperiencepreferred

• Customer service and marketing/sales experience desirable

• Experience in an international and/or complex matrix type business environment desirable

Are you ready to be part a part of something big? If your skills, experience and attitude are a match and you’re looking for an exciting challenge, pleaseapply now using the link below and we will be in touch.

Job ID: R0022640

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