We are looking for Customer Service with E2E eCommerce for our client in Menlo Park, CA
Job Title: Customer Service with E2E eCommerce
Job Location: Menlo Park, CA
Job Type: Contract – 12 Months / Contract to Hire / Direct Hire?
- Min 5 yrs of Exp with customer service application handling
- Need to understand the e2e ecommerce journey of order.
- Responds to customer web inquires regarding online merchandise or service orders.
- Assists customers with product selection, answers basic questions, and suggests various product options that are available.
- Documents customer problems and inputs in ticketing system.
- Ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures.
- Must be good in root cause analysis