Customer Service with E2E eCommerce

Confidential Company  •  Menlo Park, CA
Posted on 09/26/17 by Cynet EngineeringTeam
Confidential Company
Menlo Park, CA
IT Consulting/Services
Posted on 09/26/17 Cynet EngineeringTeam

We are looking for Customer Service with E2E eCommerce for our client in Menlo Park, CA

Job Title: Customer Service with E2E eCommerce

Job Location: Menlo Park, CA

Job Type: Contract – 12 Months / Contract to Hire / Direct Hire?

Job Description:

  • Min 5 yrs of Exp with customer service application handling
  • Need to understand the e2e ecommerce journey of order.
  • Responds to customer web inquires regarding online merchandise or service orders.
  • Assists customers with product selection, answers basic questions, and suggests various product options that are available.
  • Documents customer problems and inputs in ticketing system.
  • Ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures.
  • Must be good in root cause analysis
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